Instead, you want to be incredibly straightforward about what’s inside. There is a time to be intriguing or clever or even provocative with your subject line. Reminders are an opportunity to draw leads and customers into greater engagement, so any perceived rudeness is contrary to the email’s intended use.įocusing on the positive, here are a few tips for keeping your reminders polite, friendly, and contributing to a good customer experience: Subject lines that are simple and to the point Ready to explore these reminder email samples? Each one has been crafted to help you shape and customize them for your specific business needs and how you choose to portray your brand from a voice and tone perspective.Īvoiding Awkward Interactions by Making Kinder RemindersĪs a small business owner, the last thing you want to do is come across as rude. Some reminder email template use cases we’ll cover below: In fact, the best customer interactions will likely do a little of both. Just keep in mind: A reminder email can come before or after an event, and communicate a need for additional information or other action.
So when should you send a reminder email to customers? There are a variety of opportunities, some listed below along with helpful, plug-and-play reminder email templates. (Scroll down for some kind, polite reminder email samples to explore the right tone.) A poorly worded reminder can feel coarse (looking at you, all healthcare billing departments), while a pleasant reminder email can provide a helpful nudge at the right time, improving your company’s connection with your customers.Ĭlearly, you want to make sure you are always in Column B. From a business perspective, a reminder email can create unneeded challenges or incredible opportunities.
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